Oracle Cloud Consulting Technical Director

Job description

Oracle Cloud Technical Delivery Lead Oracle’s mission is to help people see data in new ways, discover insights, and unlock endless possibilities. At Oracle North America Applications Consulting, we are building the bridge between Oracle’s innovative technology and the people who use it to achieve incredible things. Our team focuses on North American based clients using our back-office cloud applications. Our resources are primarily located in North America and India.

We are growing fast, and we need transformational leaders ready to bring their unique skills, energy, and creativity to help us continuously innovate how we deliver world-class client experiences on cloud applications projects.

At Oracle Consulting, we believe

• The attributes of modern cloud businesses demand new ways of thinking: more human-centered and experienced-based approaches.
• Cloud technology should free people from bureaucracy and hierarchy and empower them to analyze and solve problems independently.
• Aligning people, processes, and technology to the overall business strategy—with empathy and creativity—transforms industries.
• Celebrating each employee’s contributions—not just their skills on paper, but who they really are—cultivates an environment where our people are engaged, believe in our vision, and are fiercely committed to creating game-changing results for our clients.

We need seasoned cloud delivery professionals who deliver world-class implementations – finding the right balance between delivery rigor and discipline and creating an exceptional customer experience. They serve as trusted technical advisor to the client via remote and on-location work.

The role

The Oracle Cloud Technical Delivery Lead is a multifaceted role that requires a combination of skills: strong leadership and management skills outstanding communication and customer relationship management skills deep knowledge in SaaS Applications technology and OCI/PaaS technology solid understanding of SaaS functionality, processes, and capabilities The tech lead is accountable for all technical scope items, works collaboratively with functional resources on/offshore and directs the work effort of on/offshore technical teams to meet commitments to our customers on time and on budget.

The tech lead is expected to perform as an advisor to the customer, provide guidance and direction, and maintain a productive relationship.

Specific responsibilities include:

• Facilitate workshops on all technical items
• Ensure quality processes and peer reviews are being followed
• Track and communicate status, anticipate/foresee risk, escalate, and implement mitigations; Ensure the technical scope is delivered on time and budget and meets our quality standards, resulting in referenceable customers.

Successful candidates will demonstrate the following

Deep understanding of cloud platforms: You should be proficient in Oracle SaaS Architecture, Data Migration, Integration, Reporting, and Extensions; specifically, ERP, HCM, SCM, or CX inbound and outbound capabilities as well as reporting and extensions. You will possess the ability to create strategy documents for all major technical activities, using our standard templates and tools.

Client relationship management

You'll build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction. Active listening, consensus-building, using a consultative approach to guide client decision-making, empathy and collaboration.

Team leadership

You'll lead and mentor a team of cloud analysts and consultants, both on-shore and off-shore, providing guidance and support to ensure their success. You will apply the same skills listed above for client relationship management, but in the context of leading teams.

Communication

You'll effectively communicate technical concepts to both technical and non-technical audiences. You’ll use the appropriate level of detail according to the audience with whom you are engaging and demonstrate active listening. You’ll demonstrate confidence and executive presence when delivering presentations.

Problem-solving

You'll be able to troubleshoot complex technical issues and find creative solutions.

Technical support

You'll facilitate technical support to clients, serving as a liaison to the offshore technical team or product support.

Sales Pursuit Support

You’ll conduct technical discovery sessions, work with deal teams on solution design and estimation, and participate in sales presentations showcasing our teams’ solutions, experience, and capabilities.

Drive Innovation

You’ll contribute/lead innovation and initiatives as part of our communities of practice and cross functional teams.

Continuous improvement

You'll identify areas for improvement in cloud solutions and processes and implement changes to enhance performance and efficiency.

Technical skills

You’ll have demonstrated experience in the following areas: Foundational understanding of OCI Oracle SaaS experience in Architecture, Data Migration, Integration, Reporting, and Extensions; including experience in SaaS (ERP, HCM, SCM, depending on area of expertise) inbound and outbound capabilities as well as reporting and extensions Demonstrated experience in leading and delivering the above tracks Deep experience in integration in general, demonstrated knowledge in platforms (preferably OIC), integration patterns, security, and processes Experience in OIC, VBCS, Process Cloud, ATP Foundational expertise in security: IDCS and security standards, SOS, SAML, OAUTH, PGP, and others.

Functional skills Experience and clear understanding of functional concepts in SaaS modules in areas of expertise Clear understanding of functional processes and workflows Project management: planning, tracking scope, collecting and reporting status, identifying, communicating, and mitigating risks; effectively managing resources and identifying needs and changes.

Customer relationship building Staying up to date

You'll need to continuously learn about emerging cloud technologies and best practices.

Project management

You'll drive the technical activities of cloud projects from start to finish, including planning, execution, and monitoring, ensuring they are delivered on time and within budget. Industry expertise is highly desired.

You are: An out-of-the-box thinker always looking for new approaches and solutions. You enjoy rolling up your sleeves and tackling challenges with a hands-on approach. You’re interested in technology, but you recognize it’s not the only factor that determines success in the cloud. You have a passion for client success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time.

You know the key to delivering exceptional customer experiences lies in your ability to apply industry knowledge, providing relevant and dynamic insights to each client you serve. You’d much rather listen, ask questions, and engage in candid conversations to design innovative solutions. Entrepreneurial-minded, you have sound judgement and can navigate complexity. You are a highly collaborative team-player who can navigate different personalities, work well with others, and share lessons learned and knowledge gained from project experience.

You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.

Responsibilities

Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. As a position of technical/professional influence, this individual frequently operates at the leading edge of technology. Recommends and justifies enhancements to Oracle products to meet very complex customer needs. Exercises creativity and independent judgment in developing methods, techniques, and evaluation criteria to deliver functional and technical expertise on a wide range of business and technology solutions.

Leads experienced consulting teams on challenging projects; works on significant and unique issues. As a thought leader and trusted advisor, effectively influences difficult decisions at the leadership-level of customer organizations. Enables business development efforts by providing subject matter expertise. Resolves very complex customer escalations. Drives customer process direction and decisions by providing domain leadership within relevant industries on end-to-end enterprise solutions.

Creates new solution sets based on assessment of industry needs, market demands and knowledge of competitive product offerings.

Qualifications

Disclaimer

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $126,200 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care

Flexible Spending Accounts

• Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8.

Paid time off

Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week.

Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10.

Paid sick leave

72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.