Technical Success Account Manager, Google Cloud Consulting

Job description

Minimum qualifications

Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience. 10 years of experience in a customer-facing technical role. Experience with core cloud computing concepts and enterprise architecture principles (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks). Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).

Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).

Preferred qualifications

MBA or Master's degree in a Management, Technical, or Engineering field. Relevant technical professional certifications. Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization. About the job As a Technical Success Account Manager (TSAM), you will serve as a leader aligned with Google Cloud’s most critical customers.

You will be responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on GCP. The TSAM serves as the customer’s trusted advisor, translating complex business objectives into governance and modern, resilient architectural strategies. You will advocate adoption of industry best practices and act as the primary point of accountability for resolving issues and proactive risk mitigation, to the satisfaction of executive stakeholders.

This role requires forging strong relationships, advocating implementation standards, elevating reliability, and establishing across the customer’s footprint through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their needs into actionable feedback for Product and Engineering teams, ensuring continuous service improvement and feature development.