Associate Customer Service Representative

Job description

Primary interface of onsemi to external customers and vice versa. Provide Customer satisfaction in processing customer orders. Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner. Independently answer correspondence, manage meetings with customers, and handle complaints and requests. Comply with Customer Service business rules, techniques, and protocols.

Responsibilities

Provide tactical support for Sales and Marketing team. Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools. Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities. Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.

Provide customer satisfaction in order management to maximize both the company and customer revenue. Run reports using available tools and analyze the data in order to make decision and or identify trends. Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues. Drive closure of exceptional requests. Respond to customer complaints, requests, and inquiries in a professional and timely manner.

Comply with Customer Service business rules, techniques, and protocols

Qualifications

Graduate of BS Industrial Engineering or related discipline At least 2 years work experience in Customer Service, preferably in similar industry Willing to work on night and rotating shift schedule.

Full command of English language both written and spoken Advanced skills in Microsoft Office especially MS Excel

• Knowledge in Lean Six Sigma tools and methodology Good analytical thinking Technology savvy
• Knowledge in Salesforce CRM tools is an advantage.