Customer Operations Manager

Job description

As a Customer Operations Manager at Nokia, your core mission is to Deliver Better Customer experience by Orchestrating Planning & Delivery Operations for Hyperscale Customers, Drive Improved execution planning, Predictability and Fulfilment

Responsibilities

• Act as OPS SPOC towards Customer team and Customer about order fulfilment and escalations
• Performs supply chain Management operations
• Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain design
• Contributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services to customers both in terms of quality and cost efficiency.

Drive Demand Planning S&OP alignment with Sales/ PLM/ Supply Chain to ensure Timely Supply Planning trigger and maximum Forecast accuracy Supports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.

• Contributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control)
• Manages Order Delivery
• Schedule with BD Supply chain, seek improvement, Chase down Supply shortages and mitigation, Provide daily/weekly updates to the CT and/Or Customers Drive Allocation requirement for specific customer during Supply chain shortage environment Own HW revenue Forecasting and alignment with Business controller In accordance to Execution plan and drive Risk Mitigation to achieve targets

Qualifications

You have:

• 15+ years of experience in Supply Chain Management, Order fulfilment
• Bachelor's degree or equivalent practical experience Expertise in Kinaxis, SAP, MS Office tools
• Proficiency in Requirement Analysis, Stakeholder management, Process Improvement
• Strong communication skills and ability to manage complex relationships It would be nice if you also had: Experience with AI Agentic tools
• Familiarity with Hyperscale Business and requirement