Learning Operations & Customer Care Intern

Job description

We are seeking an enthusiastic, proactive, and well-organized Co-op/Intern to join the Knowledge Services Business Operations Customer Care team within Nokia Network Infrastructure (NI). In this role, you will support front-line inquiry resolution, help maintain portal content and operational documentation, generate reports and analytics, and provide operational support to the Sales CaDe (Career Development & Learning) team across its live session workflows.

Responsibilities

Respond to information requests, inquiries, and customer care tickets from global customers and internal stakeholders across multiple digital platforms. Maintain website and learning portal content, operational documentation, and related communications materials. Generate operational reports, dashboards, and analytics using Microsoft Excel and Power BI to support business decision-making. Recommend and support the implementation of process improvements to enhance operational efficiency and service delivery.

Participate in User Acceptance Testing (UAT) activities for new tools, platforms, automations, and process enhancements. Coordinate end-to-end administrative and logistical activities for Sales Capability Development live sessions, including scheduling, training calendar maintenance, speaker support, communications, and post-event follow-up.

Qualifications

You Have

Proficiency in Microsoft Office 365, particularly Excel (formulas, pivot tables, and data analysis) and Microsoft Teams. Experience with Power BI and dashboard development Strong written and verbal communication skills in English. Excellent organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously. A proactive, solution-oriented mindset with strong problem-solving and continuous improvement skills.

It Would Also Be Nice If You Have

Familiarity with SharePoint administration, document repositories, and calendar management. Knowledge of ticketing systems such as Zendesk and collaboration platforms such as Confluence. Previous exposure to learning operations, training administration, or customer support environments.

NOTE

Please submit your CV in English