FAB Support Specialist

Job description

This role is responsible for providing comprehensive FAB support, system maintenance, within a manufacturing and technical environment, ensuring the smooth operation of critical systems and equipment.

Responsibilities

FAB Support

• Provide first-line support by triaging and resolving service tickets.
• Set up and maintain backups for tool computers.
• Setup & Configure new Operator Computer Station in FAB.
• Install, troubleshoot printers.

Software Management & Installation

• Manage and track software renewals (3rd party license software).
• Install various software programs on user laptops as required.

System Maintenance & Troubleshooting

• Diagnose and resolve issues related to Tool data loading and system connectivity.
• Troubleshoot and restore functionality for monitors / Alarms.
• Configure and maintain Virtual Machines as needed.

Operational Collaboration

• Attend morning FAB Operations meetings to identify and address potential issues & operational impacts.
• Provide off-hours support on a rotational basis, ensuring critical systems and services are maintained outside of standard business hours & provide help to troubleshoot issues as required.

Qualifications

• Proficiency in troubleshooting and resolving hardware and software issues.
• Experience with printer installation, configuration, and maintenance.
• Experience with Windows networking, windows domain, DNS settings, Active directory, Linux systems etc.
• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent communication and interpersonal skills for interacting with users and FAB teams.

Nice to Have

Skills

• Configure Jenkins for MES and .NET applications build.
• Create workspace for Java / Tomcat server environment.
• Familiarity with various operating systems (e.g., Windows, Linux).
• Programming experience, particularly with Java, JSP, Servlet, JavaScript and Bash / Linux scripting.
• SPC Chart creation (Big Plus)