Renewal Specialist

Job description

Job Summary

The Renewal Specialist is responsible for install base management of the existing customers in the effort to retain (as primary focus) and grow customer base throughout their asset lifecycle. The role executes in line with GTM strategies and initiatives to grow revenue generated from customer retention (install base) sales and meet KPIs for tech refresh, add-on, and renewals sales.

Job Requirements

• Negotiate all facets of renewal contracts and develop winning negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from NetApp
• Identify customer needs and demonstrate account management capabilities to guide renewal closure
• Maintain an understanding of NetApp licensing and consumption models to provide both sales and customer assistance in licensing discussions
• Partner with Customer Success to monitor customer health metrics to identify risks
• Develop renewal risk mitigation strategies and guide appropriate actions with partner teams
• Work with the wider team to provide regular and accurate updates on renewal stage progression to management and escalate as needed Accountable for renewals forecast for assigned district and maintain an accurate and detailed opportunity pipeline
• Engage customers in conversations around renewal readiness, timing, and general customer needs
• Partner with Customer Success team and connect with customers on multi-year contracts to ensure continued engagement and customer value realization
• Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration
• Lead the mechanics of the quote-to-close process, ensuring quote quality and timeliness
• Work with Field Sales, Services, Quoting Team, and Excellence teams to resolve complex issues regarding renewal opportunities
• Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use Position the value of and upsell services portfolio through value selling approach Education Skills, Competencies, & Requirements Aptitude and readiness for learning and understanding new technologies Creativity in problem-solving and good customer service skills
• Ability to understand and communicate technical solutions and selling concepts
• Strong ability to use data and insights to drive win/win outcomes Has strong communication and organizational skills Interacts and collaborates with cross functional teams across time zones and cultures
• Demonstrated ability to bring order to scenarios where complexity and ambiguity exists.

Education

Bachelors Degree from an accredited four-year institution or an equivalent combination of relevant education, training, and professional experience that demonstrates the knowledge and skills required for the position Intermediate skills in Excel to manage and structure data Experience with Salesforce, PowerBi, Tableau, PPT, Teams, Zoom The target salary range for this position is $125,000-$145,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range.

The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s).

These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment—you'll make it.

The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now. Submitting an Application To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website.

This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application. AI Disclosure For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.