Customer Success Acct Manager - Erada Internship

Job description

Program Start Date

January 2027 Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate.

Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer. Identifies and begins developing relationships with customer team members. Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList).

Currently pursuing/completed a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or related field. Qatari nationality. Legally authorized to work in Qatar (Legally authorized = Has citizenship or has been granted a valid visa or work permit). Fluency in English. Passion for technology and customer obsessed. Displays stakeholder and relationship management. Excellent verbal and written communication, analytical and presentation skills.

Technical Certification (e.g., cloud technology- Azure) are preferred but not required.