Technical Support Advisor

Job description

Team Readiness & Development

You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.

Case Management (Delivery Excellence)

You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.

Managing Collaborative Activities

Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).

Supportability Activities

You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.

Process Improvement

Collaborate with stakeholder teams to provide product and process improvement feedback. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience o OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience. o OR equivalent experience3+ years of prior product, customer support and/or technical support experience Azure Synapse Analytics, Model as a Service (MaaS), Azure Databricks, Azure Cosmos DB, Azure SQL Database, SQL Server on Azure Virtual Machines, Azure SQL Managed Instance English Language: confident in reading, writing and speaking.

OR Fluent in German, French, Italian and confident in reading, writing and speaking English. Technical Support Advisory IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year. Certain roles may be eligible for benefits and other compensation.