Director AI Tools Deployment at Scale

Job description

Description and Requirements The Team You Will Join Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces.

Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The Director, AI Tools Deployment at Scale leads how USB turns broad access to AI tools — such as Claude Cowork, Microsoft Copilot, Cursor and others — into widespread adoption, constant experimentation and tangible gains in productivity and process performance.

This is a hands-on, embedded role

observe how colleagues operate, identify where AI can remove friction or unlock capacity, co-develop the solutions, and track and report the impact. Success requires strong strategic thinking, execution discipline, fluency with AI tools, executive presence, and the ability to influence across a highly matrixed organization. We are especially interested in candidates who have deployed AI tools at scale before.

Key Responsibilities

Embed with USB teams to observe workflows, identify process-improvement and productivity opportunities, and build and prioritize a pipeline of AI use cases sized by effort, feasibility, and impact. Co-develop AI solutions with end users — including prompts, agents, and Copilot/Claude/Chat GPT workflows — iterate based on real usage, and scale proven wins into reusable patterns for enterprise-wide rollout. Champion AI adoption and fluency across teams, researching and recommending AI tools as needed, and collaborating with Enterprise Strategy and Capabilities teams to share best practices across MetLife.

Partner with Technology, Data, and Risk to ensure solutions remain secure, compliant, and aligned with MetLife's AI governance framework. Define metrics and baselines, track and report realized impact across growth, adoption, and efficiency, and maintain executive communications for senior leadership.

Required Qualifications

3-5+ years in management consulting, product management, corporate strategy, business transformation, finance, or related roles. Proficiency using and experimenting with a wide variety of personal AI tools (e.g., Claude Cowork, Microsoft Copilot, Riplit, Cursor, Lovable). Experience in building working solutions/products/apps/websites using AI tools in day-to-day life and work. Hands-on, ownership-driven mindset with strong analytical, financial modeling, and problem-solving capabilities, and a proven ability to lead and influence across multiple teams.

Ability to embed AI into core team workflows and use tools and data insights to improve outcomes, address complex issues, and drive measurable performance improvements. High School Diploma or equivalent.

Preferred Qualifications

Experience leading AI enablement or change efforts at scale — e.g., in a top-tier management consulting setting or Corporate Strategy at a large enterprise with ability to communicate effectively with senior and executive leadership. Natural curiosity and inclination to challenge “the way work has always been done” with a track record of inspiring and leading people to adopt new tools and/or processes. Prior experience in Financial Services and/or Insurance.

Bachelors in STEM or high education.

Location Expectation

This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $128,800 - $171,700 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.