IT Infrastructure L2\L3 Engineer

Job description

Description and Requirements The Team You Will Join When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments.

In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward. The Opportunity We are currently seeking a skilled Systems Administrator to join our Infra team. The ideal candidate will possess a strong technical background, hands-on experience supporting server and network environments, and the ability to communicate effectively with both technical and non-technical stakeholders.

This role is critical in ensuring the reliability, security, and performance of our IT infrastructure.

Key Responsibilities

Monitoring: Track server health, CPU usage, and network performance metrics.

SLA Management

Resolve support tickets within defined Service Level Agreements (SLAs).

Ticket Management System

Handle incidents, requests, and changes through Service Navigator and related tools.

Hardware Support

Install, configure, and troubleshoot desktops, laptops, printers, peripherals, as well as server (DELL/HP) and network device/storage management.

Patch Management

Deploy security patches and software updates across all networked systems.

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field. Minimum of 3 years’ experience in a similar Systems Administrator or IT support position.

Operating Systems

Proficiency in Windows Server (2016/2019/2022) and basic Linux/Unix environments.

Active Directory, DNS, DHCP

Experience managing directory services and core network services.

MS SQL Database

Management and basic troubleshooting.

Networking

Solid understanding of TCP/IP, DNS, DHCP, and basic LAN/WAN troubleshooting.

Security

Handling antivirus updates (e.g., Crowd Strike), managing firewalls, and Data Loss Prevention (DLP) solutions.

Backups

Hot and cold backup management, including monitoring automated backup logs.

Virtualization

Familiarity with VMware environments.

Scripting

Basic knowledge of PowerShell or Bash for automating repetitive tasks.

Communication

Ability to explain technical issues clearly to non-technical users.

Problem-Solving

Strong analytical skills for rapid troubleshooting and issue resolution.

Preferred Qualifications

Experience with Tomcat/Apache web servers. WebSphere administration. Understanding of SSL certificate management. Familiarity with Azure SLA Feature Board. Experience managing CITRIX environments. Knowledge of VPN setup and administration.

Work conditions

International company; Official employment according to the Labor Code of Ukraine; Social package including Medical insurance, Life insurance, Critical illness insurance, Passive war risks coverage for the Employee and their closest relatives; Gym reimbursement, Work from home compensation etc.; Annual salary review; Annual bonus based on performance; Access to educational courses and platforms; In-house mentoring programs; Hybrid work model; New office in the city center