Director, Cloud and Platform Manager/GG13

Job description

Description and Requirements Overall

The manager of Cloud and Platforms is accountable for the operational stability, resilience, security, and performance of Microsoft Azure based public cloud and on-premises application hosting platforms. The role also provides the platform strategic roadmap, financial governance, and people leadership, ensuring reliable platform services, technology currency, robust risk management, and continuous improvement. The role partners closely with other IT groups including global security teams to maintain secure, well-governed platforms aligned with firm’s standards and policies.

The role is expected to drive radical standardization and automate the end-to-end lifecycle of platform, reducing manual efforts and operational errors while improving the agility on platform delivery, more consistent and auditable outcomes across platforms.

What’s attractive for this role

This role is at the forefront of transforming our hosting platforms across both public cloud and on-premises environments. The successful candidate is expected to drive the undergoing highly visible program to migrate existing Azure public cloud workloads to improve the security control framework, partnering with global teams. The role is expected to enable AI-enabled operations, leveraging AI to generate and maintain Infrastructure as Code, automate quality assurance, and accelerate incident resolution through intelligent correlation of alerts, incidents, and change records.

These capabilities help reduce MTTR, improve root-cause analysis, and recommend remediation actions. This is a unique opportunity to shape the future of infrastructure operations by combining platform engineering, automation, AI, and operational excellence to deliver a scalable, resilient, and developer-centric platform. Responsibilities Ÿ Own end-to-end project delivery and BAU operations for

Microsoft Azure public cloud and application hosting platform in on-prem datacenters. Ÿ Manage the team’s operating budget, including capacity planning, cost forecasting, vendor/license spend, and identification of cost optimization opportunities across cloud and on-prem estates. Ÿ Standardize end-to-end lifecycle automation for provisioning, post-build configuration, software package deployment, patching, restarts, and decommissioning across public cloud and on-prem servers. Ÿ Own people management for the team, including hiring, performance management, career development, coaching, and workload/resourcing across the former

Azure and server sub-teams. Ÿ Ensure 24x7 L2/L3 operational coverage for hybrid cloud platform, partnering with the Command Center (L1) on incident triage, escalation and communications to stakeholders. Ÿ Define and enforce operational standards, runbooks, and automation guardrails to reduce manual toil and improve consistency, reliability, and security posture across the hybrid estate. Ÿ Partner with application, security, and enterprise architecture teams to align infrastructure roadmap, platform capabilities, and automation standards with broader technology strategy.

Report on project status, BAU health, budget performance, and platform consolidation progress to senior IT leadership, with clear risk, issue, and decision summaries. Requirements (Experience, Skills, Education) 10+ years of IT infrastructure experience, including hands-on or leadership experience across both public cloud (Microsoft Azure) and on-prem server environments (Windows Server and/or Linux/RHEL). Proven people management experience, having directly managed a technical team of 10+ engineers, including hiring, performance management, and career development.

Experience managing project delivery, BAU operations, and team/departmental budgets in a large