Associate

Job description

Description and Requirements Requirements Review all the customer documents including the quote document and match them with the information on the customer application to share discrepancies with onshore SPOCs to resolve outstanding items. Review the updated documents shared by Onshore SPOC and build the case in the system following the step-by-step procedures as defined to Analyze, validate, and process transactions as per Desktop procedures (L3 & L4).

Resolve outstanding items by validating from various applications and reaching out to the required onshore SPOCs over an email Ensure that the daily assigned cases are completed, and targets are met in accordance with SLA and Internal standards. Ensure that the quality of the transaction is in compliance with predefined parameters as defined by Process Excellence. Ensure adherence to established attendance schedules.