Account Manager, Italy

Job description

Meta's Small & Medium Business Group contributes to Meta's mission by connecting every small and medium business in the world with their customers through solutions like Facebook & Instagram Pages and Advertising. We succeed when we help our customers grow their business. People joining our team will have an opportunity to build client and agency relationships. Account Managers will leverage customer insights to help clients build their business using Meta to drive success.

The role of the account manager will be to establish, own and manage an expanding portfolio of direct customers, focusing on driving revenue via account planning, product adoption, education and customer satisfaction. Success in this position requires consultative sales skills, a focus on customer service, and the ability to thrive in a team-focused environment delivering against tight deadlines.

Responsibilities

• Manage and develop a portfolio of client accounts, achieving and exceeding sales targets and performance metrics, ensuring high levels of customer satisfaction
• Drive sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes
• Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including adapting to feedback and adjusting plans accordingly Effectively manage priorities and time in order to meet deadlines and administrative tasks Be an active contributor to the regional sales team, contribute to overall team goals and development

Qualifications

Fluency in English and Italian, as the role manages a portfolio of direct clients in Italy

• 3+ years of previous experience in either customer sales, success management, account management, consulting, or similar experience
• Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieving business outcomes Critical thinking, analytical skills with an iterative and proactive mind-set
• Ability to navigate ambiguous and rapidly changing environments, demonstrating flexibility in response to new challenges and opportunities
• Demonstrated experience in prioritization of tasks and managing time, even in time-sensitive situations Additional EMEA languages are a bonus, as the role may support clients across the EMEA region
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)