Intern Project Management – Customer Experience & Digital Solutions (Mandatory Internship)

Job description

Tasks Mercedes-Benz is driving forward its “CX Engine” initiative to further strengthen its customer experience measurement and analytics capabilities. The goal is to gain a deeper, data-driven understanding of the end-to-end customer journey and continuously identify opportunities for improvement. As part of this initiative, a global software platform has been established to bring together customer feedback and operational data across digital and physical touchpoints.

With the platform available across markets, the focus is now shifting towards continuously improving the solution, introducing new functionalities and turning market needs into scalable solutions. To support this, the Customer Experience Measurement and Insights team is looking for a Project Management Intern – Customer Experience & Digital Solutions.

Your tasks

• Work with international markets to understand their needs, feedback and ideas for improving the CX Engine
• Gather and structure requirements from markets and business stakeholders and help translate them into concrete solutions
• Help evaluate and prioritize new ideas and improvement requests
• Help bring new functionalities from the initial idea through implementation and testing to their rollout across markets
• Prepare presentations, decision materials and project updates for different stakeholder groups including business, IT, development teams and external partners
• Support workshops, testing activities and communication around new functionalities In this role, you will gain hands-on experience in an international project environment and see how customer needs, market requirements and new ideas are turned into digital solutions at Mercedes-Benz.

You will work at the intersection of customer experience, business and technology and contribute to the continuous development of a global CX platform. Please note that hands-on data processing and analysis will not be the primary focus of this position. Your mandatory internship with us can start in February 2027.

Qualifications

Studies in Business Administration, Economics, Business Informatics, or a related field

• Proficiency in English; German language skills are a plus Previous internship or working student experience in project management, digital products, or a related field is an advantage Experience with project management tools such as Jira and Confluence is desirable
• Strong communication skills and a customer-oriented mindset
• Excellent organizational skills and the ability to coordinate multiple topics in parallel
• Ability to understand and balance the needs of different stakeholders Team spirit, adaptability, and a proactive way of working Creativity and a hands-on mindset Interest in agile ways of working Please note that your internship at this location must be mandatory.

Additional Information

We look forward to receiving your online application, including a resume, certificates, current certificate of enrollment stating your semester, proof of mandatory internship if applicable, and proof of the standard period of study. A cover letter is optional. Please remember to mark your documents as "relevant for this application" in the online form and observe the maximum file size of 5 MB. You can find further information on the hiring criteria here .

Severely disabled applicants and applicants with equivalent status are welcome! The representative for severely disabled employees ( [email protected] ) will gladly support you in the application process. People Solutions will be happy to help you with any questions you may have about the application process. You can reach us by email at [email protected] or by phone at 0711/17-99000 (Mon-Fri 10am-12pm & 1pm-3pm).