Fulfillment Capacity Strategy Expert运力运营专家

Job description

• Be responsible for fulfillment capacity levels; design capacity models tailored to different stages of business development; set capacity targets based on order volume forecasts; and develop capacity growth and retention strategies;
• Be responsible for the quality of fulfillment capacity; design capacity management rules in line with business development needs; develop solutions for issues such as rider attendance, equipment, order refusals, handling of delivery anomalies, and management of rider-initiated cancellation reasons; collaborate with relevant stakeholders to drive implementation of these solutions and establish a competitive advantage in capacity quality;
• Be responsible for fulfillment costs; within the constraints of user experience, leverage strategies such as scheduling, pricing, and ETA coordination in conjunction with capacity models to improve delivery labor efficiency and optimize fulfillment costs;
• Oversee operational activities supporting strategy implementation, such as market research, frontline engagement, and information coordination.

Basic Requirements

Bachelor’s degree or higher.

Experience

3+ years of relevant experience in internet platform operations, strategy analysis, or the logistics and delivery industry. Candidates with experience in strategy operations or workforce management for O2O, on-demand delivery, e-commerce logistics, or ride-hailing platforms are preferred.

Data-Driven

• Excellent data analysis skills and data sensitivity; proficient in using tools such as SQL to identify issues and validate strategies through data;

Logical and Systematic Thinking

• Clear logical thinking and systematic problem-solving abilities; capable of breaking down complex business problems and designing actionable solutions;

Project Management and Collaboration

• Outstanding cross-departmental communication and collaboration skills; able to effectively coordinate resources across product, technology, marketing, and other teams to ensure project goals are met;

Ownership Mindset and Resilience

• Takes ownership of business outcomes, possesses strong self-motivation, and is capable of solving problems in fast-paced, uncertain environments.
• Participate in core product operations and directly influence the product development direction.
• Flat management structure with ample autonomy in decision-making.
• International work environment, growing alongside a multicultural team.
• Comprehensive career development paths and training resources provided.