Keeta-卡塔尔骑手管理方向负责人

Job description

• 负责平台骑手侧的管控体系与体验体系建设，提升骑手能力及留存率、降低骑手违规率。
• 制定并迭代骑手行为规范、奖惩机制、分级管理制度，覆盖接单、配送、异常处理、申诉审核等全链路。
• 基于一线反馈、数据分析等，协同产品、研发等多方团队，推动骑手管控及体验问题的识别、归因与闭环改进。
• Own the development of the platform's rider management and experience systems, improving rider capability and retention while reducing rider violation rates.
• Develop and iterate rider codes of conduct, reward and penalty mechanisms, and tiered management systems, covering the full chain of order acceptance, delivery, exception handling, and appeal review.
• Based on frontline feedback and data analysis, collaborate with product, R&D, and other cross-functional teams to drive identification, root-cause analysis, and closed-loop improvement of rider management and experience issues.
• 从问题出发，对场景思考全面，有平衡多目标、多团队的能力
• 能站在用户视角、骑手视角、竞争视角思考问题，理解数据背后的意义，避免纯数字驱动及路径依赖
• 至少5年互联网运营相关经验，有2年以上管理经验，有骑手体验、管控经验或策略运营经验为加分项
• 英语可作为工作语言
• Problem-driven, with comprehensive scenario thinking and the ability to balance multiple objectives, avoiding trade-offs that sacrifice one for another.
• Able to think from the perspectives of users, riders, and competitors, understand the meaning behind the data, and avoid purely data-driven decisions and path dependency.
• At least 5 years of relevant internet operations experience, with 2+ years of management experience. Experience in rider experience, rider management, or strategy operations is a plus.
• English as a working language.
• 深度参与海外市场新业务全链条决策，支撑业务策略制定、业务结果的达成
• 团队平等开放、实事求是，与各地精英共同推进美团全球化
• 团队配备完善的AI工具体系，鼓励成员将AI能力融入日常工作流
• Deeply participate in full-chain decision-making for new overseas business, supporting business strategy formulation and the achievement of business results.
• The team is egalitarian and open, pragmatic and fact-based, working alongside top talent from around the world to advance Meituan's globalization.
• The team is equipped with a comprehensive AI toolset and encourages members to integrate AI capabilities into their daily workflows.