2027秋招-客服工具运营
This evidence page preserves the observable public role details used by OpenNash Hiring Intelligence. Confirm availability and apply through the employer’s official page.
View and apply on the official careers site →Description
1. Support the development and optimization of customer service products and operations across international markets.2. Analyze operational data, customer feedback and business insights to identify issues and improvement opportunities.3. Work closely with Product, Technology and Operations teams to translate business needs into solutions and drive implementation.4. Monitor key customer service and operational metrics, and support initiatives to improve service quality and operational efficiency.5. Participate in projects related to customer service automation, AI and process optimization.6. Conduct market research, competitor analysis and user experience research to support business decisions.7. Support cross-functional projects and collaborate with stakeholders across different markets. 1. Bachelor’s or Master’s degree; majors in Business, Economics, Management, Data Analytics, Computer Science, Engineering, or related fields are preferred.2. Open to fresh graduates and candidates with 0–2 years of experience.3. Strong interest in Internet products, customer experience and business operations.4. Strong analytical, problem-solving and learning capabilities.5. Good data sensitivity and proficiency in Google Sheets; SQL or data analysis experience is a plus.6. Strong communication, ownership and cross-functional collaboration skills.7. Comfortable working in a fast-paced and international environment.8. Fluent English communication skills; additional languages are a plus.9. Familiarity with AI/NLP concepts and trends in conversational AI; experience with LLM-based products, chatbot design, or intelligent customer service solutions is a plus. 1. Global Exposure: Work on customer service products and operations across international markets.2. Fast Growth: Gain hands-on experience in product and business operations projects from end to end.3. AI & Technology: Explore the application of AI, automation and emerging technologies in customer service.4. Cross-functional Experience: Collaborate with Product, Technology and Operations teams and develop a broad understanding of Internet businesses.5. Data-driven Environment: Use data and customer insights to identify problems and drive real business improvements.6. Graduate-friendly: We value learning agility, analytical thinking and potential over years of experience.