KSA-Riyadh-履约副站-Last Mile Supervisor

Job description

• Responsible for the daily management of the dark store delivery module, developing regional delivery management plans and supervising on-site execution.
• Facilitate the implementation of business operations in the region, monitor daily operations, service quality, and performance metrics.
• Collect, provide feedback on, and resolve fulfillment issues in the region, follow up on operational anomalies, and conduct experience analysis for continuous improvement.
• Oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.
• Ensure service quality at sites within the region, analyze delivery customer complaints, implement effective measures to control complaints, and provide professional, efficient, and high-quality delivery services to enhance customer satisfaction.

Education and Experience

• Bachelor's degree or higher in Logistics Management or Supply Chain Management, or at least 3 years of relevant experience in delivery operations.

Skills

• Strong communication and coordination skills, capable of effective cross-team collaboration and communication with other departments or external entities, diligent, responsible.

Technical Proficiency

• Proficient in using various MS software, with strong data processing and analysis skills, as well as document organization and summarization abilities.

Personal Traits

• Strong execution capabilities and able to withstand a certain level of work pressure.

Market and Project Skills

• Strong market development skills, clear thinking, and excellent project management abilities.

Location

• Based in Riyadh, with proficient English communication skills.
• Opportunity to contribute to the establishment and development of the logistics delivery team, making a significant impact on the company's logistics operations.
• Exposure to diverse logistics delivery resources and processes, gaining insights into the latest industry trends and enhancing professional skills.
• Ability to improve customer satisfaction and enhance the company's market competitiveness through optimization and improvement of the logistics delivery process.