Commercial Strategy & Performance Manager

Job description

About the Role Keeta is looking for a strategic, data-first Business Performance Manager to drive commercial excellence across our local account team. In this role, you will own KPI frameworks, performance management systems, and bonus cycle design — ensuring the account management organization operates with clarity, accountability, and aligned commercial incentives. You will sit at the intersection of business analysis, commercial operations, and people performance, playing a pivotal role in scaling team effectiveness and driving measurable business outcomes.

What You'll Do

Design and own the KPI framework for the local account team, aligning metrics with company-wide commercial goals. Build and maintain performance management systems — including account scorecards, team dashboards, and regular performance reviews — to track progress against targets at both account and portfolio level.

Lead bonus cycle management

design incentive structures, model payout scenarios, and ensure timely and accurate bonus calculations and disbursements.

Perform deep-dive business analysis

account segmentation, growth opportunity sizing, funnel diagnostics, and profitability analysis to inform account strategy and prioritization.

Develop and automate reporting infrastructure

build self-serve dashboards and recurring reports (daily/weekly/monthly) so that account managers and leadership always have visibility into performance. Partner with Account Management, Finance, and Leadership to set quarterly and annual targets, calibrate expectations, and translate strategy into operational execution plans. Identify performance gaps and drive interventions — coaching plans, account support, territory reallocation — to improve account manager productivity and close gaps.

Build standardized performance playbooks, reporting templates, and analytical frameworks to scale consistency and transparency across markets and categories. 7+ years of experience in business analysis, commercial operations, business performance, or a similar analytical role in e-commerce, food delivery, or internet platforms.

Strong hands-on analytics toolkit

advanced Google Sheets, BI dashboards ( Power BI, Looker, or similar), and data visualization best practices. Shape the performance engine of a fast-growing account management organization — your frameworks directly impact how the team operates and grows. Combine analytical rigor with commercial strategy to design systems that drive accountability and results. Work closely with account leadership, finance, and strategy teams in a dynamic, high-impact environment.

Own end-to-end performance processes — from target setting to bonus payout — with real visibility into business outcomes.