Sr.Manager-Conduct Risk & Consumer Protection Mgmt.CXC-Consumer Protection

Job description

The Senior Manager – Conduct Risk & Consumer Protection Management champions MashreqBank's commitment to ethical conduct and consumer protection. You will provide strategic leadership to develop, implement, and monitor a robust conduct risk framework, ensuring adherence to regulatory standards, Mashreq's values, and internal requirements while advocating for the best interests of consumers.

Responsibilities

Design, implement, and maintain a comprehensive conduct risk management framework across all business lines. Monitor and report on conduct risk metrics, ensuring timely remediation of issues. Ensure compliance with UAE Central Bank, SAMA, and other relevant regulations and industry best practices. Identify, assess, and mitigate conflicts of interest that could affect consumer outcomes. Lead consumer protection initiatives, championing customer well‑being in product design and delivery.

Promote a culture of transparency, ethical behavior, and accountability through training and communication programs. Collaborate with Legal, Compliance, Risk, and Business units to embed consumer‑centric controls. Prepare and present regular updates to senior leadership and the Board on conduct risk and consumer protection matters.

Qualifications

Minimum 10 years of experience in conduct risk, consumer protection, or related risk management roles within banking or financial services. Proven track record of leading regulatory compliance programs and implementing ethical frameworks. In‑depth knowledge of UAE banking regulations, Central Bank guidelines, and international best practices. Strong analytical skills with ability to interpret data, identify trends, and drive actionable insights.

Excellent communication and influencing skills, capable of engaging senior executives and regulators. Demonstrated ability to manage cross‑functional teams and drive cultural change. Relevant professional qualifications (e.g., FRM, CAMS, CFA, or equivalent) preferred. Bachelor’s degree in Finance, Law, Business Administration, or related field; Master’s degree is a plus.