(UAE National Only) Senior Personal Banking Advisor.CXC - RBG - DBC RAK Call Center.41.Client Experience and Conduct Group
Listed on Mashreq Bank’s official careers site. Posted October 27, 2026. Check that it is still open and apply there.
Apply on Mashreq Bank’s careers site →Job description
Responsible for handling inbound calls, assisting customers with their inquiries and service requests, providing accurate information, and initiating outbound calls as required.
Responsibilities
Interact with customers over the phone to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the telephone on the spot. Convert sales opportunities in order to meet financial targets. Clarify and explain procedures and products over the telephone. Capture and report customer feedback towards continual product development.
Qualifications
University Graduate (preferably with some finance / banking or maths component). Bilingual. 1 - 3 years experience Very customer focused Computer literate Excellent communication skills Strong listening skills.
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