Tech Assist

Job description

Join our Macquarie Group Tech Assist technology team, we provide customer facing and remote support for the various areas of the bank. We are motivated to continually improve our services, build relationships across teams, work with passionate people whilst creating an outstanding end user experience for our customers. You’ll be part of a supportive team where everyone, no matter what role, contribute ideas and drive outcomes.

Tech Assist as a service is the conduit between the business and the wider Technology teams, effectively making you the face of IT. We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

In this role you will provide support to many different businesses across the group. This role will encompass resolving software and hardware issues, troubleshooting and investigations with other teams, researching for answers to issues, projects and any initiatives that you can see will change the environment for our team or for other areas within the bank. Experience in providing desktop support to end users in the Windows and IOS operating system environments.

Proficient in Microsoft 365 productivity and collaboration tools Strong working knowledge of Windows 10/11 Knowledge of Python for automation, reporting, and process improvement initiatives. Competent in Active Directory administration Diligent with the ability to adhere to security, regulatory and compliance processes Familiar with SCCM and Intune endpoint management Experience developing dashboards, reporting, and business insights using Power BI.

Familiarity with SysTrack for endpoint analytics, performance monitoring, and end-user experience management. Ability to leverage modern tools and automation technologies to improve operational efficiency and user outcomes. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you.

Macquarie employees can access a wide range of benefits which, depending on employment type, include: 1 wellbeing leave day per year Up to 5 additional service bonus leave days per year Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers 2 days of paid volunteer leave and donation matching

Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations Access to a wide range of salary packaging options Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription

Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment Technology enables every aspect of Macquarie, for our people, our customers and our communities.

We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions. We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.