Client Advisor - Harrods ACCS

Job description

Position Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world’s finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence As a Client Advisor, you will consistently exceed client expectations through a personable and engaging approach, driving both individual and team success.

Job responsibilities Achieve individual and store objectives. Engage and connect with clients on an emotional level to deliver an exceptional, tailored, and unforgettable experience Cultivate meaningful, long-lasting client relationships through proactive engagement. Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc. Develop and grow your client book, maintaining accurate client profiles using company systems.

Deeply understand and confidently share our brand history and heritage. Showcase our product categories through expert knowledge and compelling storytelling. Act as a collaborative team member, actively contributing to store-wide activities and shared objectives. Support with Visual Merchandising in accordance with Loro Piana guidelines. Maintain pristine product presentation and organization across both front and back-of-house areas.

Support with inventory management and ad hoc back of house tasks. Follow the company’s policies and procedures including Loro Piana’s standards in terms of grooming and behaviour. Profile Proven experience in a similar retail environment. Client-centric mindset with a passion for consistently exceeding expectations. Proven track record of achieving individual targets and contributing to collective team results. Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.

Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit. Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio. Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset. Deeply passionate and knowledgeable about our products and the luxury industry. Committed team player with a strong collaborative approach across key stakeholders.

Fluent in English (spoken and written); proficiency in additional languages is a plus.