Assistant IT Network Operations Manager

Job description

Position This role is responsible for running network services and changes across the Asia time zone in line with the central Fashion Group core model, as well as delivering boutique network projects, including openings, renovations and closures, in collaboration with Regional IT teams. This is an execution-focused role, with network architecture centralised in Paris, and will contribute to central Fashion Group operations in supporting the regional hubs as part of a follow-the-sun model.

Job responsibilities Technical Service Delivery Run network services and changes across the Asia time zone in line with the central Fashion Group core model. Operate network infrastructure including SD-WAN, LAN, Wi-Fi and RADIUS, across Meraki and Huawei environments. Support network service operations across Asia markets, troubleshooting issues and escalating where required. Contribute to central Fashion Group operations and regional hubs (EMEA, AMER) as part of a follow-the-sun model.

Network Project Delivery Deliver boutique network projects, including openings, renovations and closures, in collaboration with Regional IT Managers and local teams. Coordinate and perform physical network deployments and Wi-Fi site surveys, ensuring central designs are accurately implemented across Asia markets. Operational Support Act as the L3 escalation relay towards the enterprise-scale “OneNetwork” partner. Contribute to the annual Disaster Recovery Plan (DRP) exercise with Paris.

Support the resolution of network operational issues and escalate appropriately in line with established processes and responsibilities Knowledge Sharing and Continuous Improvement Apply strong autonomy, initiative and analytical skills to structure workloads, progress activities, and escalate issues at the appropriate level. Produce clear and directly usable deliverables, including framing notes, meeting minutes, procedures and reporting.

Foster a collaborative and service-oriented “Houses First” approach across a multicultural, multi-entity environment.

Profile Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• Solid background in Network Operations / NOC environments and field deployments, with experience working in the Asia region and delivering retail or boutique network projects.

Hands-on network engineering and configuration experience with Meraki and Huawei equipment. Strong technical knowledge of SD-WAN, LAN, Wi-Fi and RADIUS, including network architecture and topology. Strong troubleshooting and problem-solving skills, with the ability to work effectively in a complex technical environment. Solid communication and stakeholder management skills. Collaborative, service-oriented mindset suited for a multicultural, multi-entity environment, comfortable working both remotely and on site.

Relevant network certifications are preferred; experience in Huawei is a strong plus.