Senior Client Advisor - Operations, Back of House

Job description

Position As a Senior Client Advisorn for Back of House at Louis Vuitton Manila, you serve as the operational backbone of the store. You combine exceptional stock and inventory management expertise with a passion for client service excellence, ensuring seamless back-of-house operations that directly support the client experience on the sales floor. You act as a mentor within the team, maintaining the highest standards of product care, stock accuracy, and operational compliance.

Job responsibilities

Key Responsibilities

• Inventory & Stock Management Manage boutique inventory flow, including receiving shipments, unpacking, quality inspection, tagging, and stock replenishment. Ensure 100% stock accuracy through rigorous daily, weekly, and cyclical inventory counts and reconciliation. Coordinate stock transfers between boutiques, warehouses, and repair centers in compliance with corporate procedures. Manage storage areas efficiently, ensuring products are organized, easily accessible, and maintained according to Louis Vuitton visual and preservation standards.
• Client Experience & Sales Support Partner closely with Client Advisors and Store Management to swiftly locate, prepare, and deliver products for client appointments, reservations, and sales transactions. Facilitate special client orders, transfers, and after-sales service (repair) logistics with precision and discretion. Uphold the Maison’s high standards when handling high-value merchandise and rare pieces.
• Operations & Compliance Ensure adherence to strict security protocols, safety regulations, and loss prevention guidelines within the stockroom and back-of-house areas. Maintain up-to-date documentation and digital records using the Maison's inventory management and ERP systems. Identify operational bottlenecks and propose process improvements to increase boutique efficiency.
• Leadership & Team Collaboration Act as a role model and peer mentor for junior stock associates and client advisors regarding back-of-house operations and stock systems.

Partner with boutique management to train team members on stock handling best practices and inventory compliance.

Profile Profile & Qualifications Experience

Minimum 3 to 5 years of relevant experience in stock management, inventory control, or logistics, preferably within luxury retail, fashion, or high-end hospitality.

Skills

Strong numerical proficiency and attention to detail. Proficiency in retail management systems, ERP, and MS Office (Excel). Excellent organizational and time-management skills with the ability to handle high-pressure periods (e.g., product launches, peak seasons).

Attributes

High level of integrity, discretion, and professionalism. Service-oriented mindset with a proactive, team-player attitude. Physical agility required to lift and move inventory boxes and manage stockroom shelving.