Client Advisor And Sales Support (Grove Abu Dhabi)

Job description

Position Embody the brand as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.

Job responsibilities

• Deliver an Exceptional Selling Experience
• Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints), ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.

Keep client information up-to-date in the company's CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines. Address complex clients' complaints with diplomacy, offering resolution strategies that uphold brand reputation while satisfying clients concerns. Serve as proactive liaison between clients and local/central service departments. Achieve and Exceed Sales Objectives and Targets Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.

Prove Knowledge of Policies and Procedures Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients. Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions. Profile

TECHNICAL SKILLS

Selling Techniques Tech Savvy (including familiarity with CRM systems) Knowledge of luxury industry Client information management (CRM) Policy and procedure adherence (discounts, security, fiscal, legal regulations) Russian and English language required SOFT

SKILLS

Client-centric mindset Interpersonal Savviness Client Relationship Development Adaptability Negotiation Collaboration (ability to work in a team) Brand Sensitivity Cultural Curiosity and Sensitivity Organized and efficient Detail-oriented (with the ability to manage multiple tasks simultaneously) Ability to work in a fast-paced and target-oriented environment