L'Oréal One Luxe Fragrance Expert, Harrods (37.5 Hours) FTC Until 31/01/2026

Job description

Reporting to: Luxe Store Manager / (Senior Area Manager if mobile)

Who we are looking for

A Fragrance Enthusiast: Passionate about fragrance, expert in personalised advice, and helps people find the perfect fragrance to feel empowered.

A Connection Creator

Natural at building authentic relationships, making people feel comfortable, and helping customers create a beauty routine expressing who they are.

A Trendsetter

Active on social media, on top of latest fragrance/beauty trends, and connects online and in-person.

A Go Getter

Driven, ambitious, loves challenges, and excited to create innovative in-store experiences.

A Brand Ambassador

Believer in the L'Oréal Luxe mission and values, passionate about iconic brands.

What you will be doing

Fragrance Specialist Creating Engaging Fragrance Experiences: Design and execute innovative fragrance events and animations.

Team Fragrance Leadership

Provide expert coaching and guidance to team members on fragrance to drive customer service and sales goals.

Personalized Fragrance Consultations

Serve as the go-to fragrance expert offering personalized recommendations.

Elevating Customer Experience Delivering the One Luxe Experience

Consistently execute the Be Luxe service model for a premium, personalized customer experience.

Product Expertise and Storytelling

Demonstrate products, immerse customers in brand heritage, and offer tailored knowledge/techniques.

Embodying Brand Excellence

Act as a brand ambassador providing luxurious service and merchandising standards.

Staying Trend-Forward

Maintain understanding of makeup, skincare, and fragrance trends.

Driving Retail Performance Achieving Sales Targets

Consistently achieve individual and counter sales goals.

Building Client Relationships

Proactively build authentic relationships in-store and digitally to foster loyalty.

Promoting Events and Activities

Inform customers about upcoming events, promotions, and brand activations.

Brand Advocacy

Represent L'Oréal Luxe brands and share expertise on social media in line with guidelines.

Operational Excellence Teamwork and Training

Participate in team efforts and complete required training programs.

Administrative Responsibilities

Complete daily/weekly admin tasks using designated platforms (Tamigo/One Retail).

Maintaining Counter Standards

Uphold hygiene, housekeeping, and a clean, inviting counter environment.

Qualifications

Any level of education