Customer Care Project Support

Job description

ARE YOU INTERESTED IN

Having real impact on customer satisfaction? Driving operations in complex FMCG environment? International environment and opportunities? Now L’Oréal Czech Republic is looking for a new colleague, who will join our customer care team to make sure our business is running smoothly and the cooperation with our Distribution Centre is on the highest level possible.

YOU WILL

Anticipate and define the necessary resources for the Distribution Center in order to answer to the Business Units commitments (service levels, deliveries lead time) over the coming months. Have a daily analysis of the orders portfolio and compare it to the promotion plans. Adapt them to stocks availabilities and to the capacity of distribution center. Prepare and obtain the arbitration by retailer in order to get a better allocation of resources in case of products shortage.

Process orders release specially for B2B & B2C for physical preparation in the Distribution center Analyse shortages and carry out products substitutions according to the commercial priorities in order to optimize service level. Coordinate the different logistic services (Sales, Physical Distribution, Customer Service, Business Unit Supply) through the sharing of information (shortages, MAD, substitutions) in order to ensure clients satisfaction.

Follow the launch and promotion activities in order to anticipate risks (service level and costs) and to propose corrective actions plans. Participate to the optimization of orders picking and transport operations in order to gather orders by delivery point.

YOU ARE the one, if you

Have University degree Have ideally 2 years of experience from logistics or customer care Have Analytical and communication skill Have very high responsibility and diligence at the top of your list of values Can speak fluent English Can speak Czech or Slovak fluently YOU CAN LOOK FORWARD: Stable employment with opportunities for further development 1-year contract Profit sharing (extra bonus based on company results, paid once per year) Flexible working hours, regular home office 25 days of vacation, 3 sick days Company's benefits such as meal vouchers (170 CZK per day), Multisport Card, Benefit Card, contribution to pension insurance etc.

Employee orders (40-70% discounts on all L’Oréal brands and products) Modern office in Prague 5 - Anděl

Qualifications

Any level of education