Valentino Business Manager, Selfridges London (37.5 Hours)

Job description

Valentino Beauty Business Manager Embrace your power. At Valentino Beauty, we believe that beauty is a celebration of individuality, a canvas for expressing your dreams and rewriting the rules. We empower every individual to embrace their unique story and boldly express their authentic self. Driven by a passion for couture, colour, and celebrating diverse perspectives, we offer a world of vibrant products and transformative experiences, inviting everyone to join our community of dreamers.

Join us in shaping the future of beauty, where inclusivity and self-expression reign supreme, and become a part of a brand that celebrates the individuality of every person.

Who we are looking for

A Beauty Guru: You're passionate about all things beauty and love sharing your expertise with your teams and customers! You're a pro at giving personalised advice and helping people find the perfect products that make them feel empowered.

A Connection Creator

You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.

A Growth Champion

You're passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.

A Trendsetter

Being active on social media, you're always on top of the latest beauty and wellness trends. You know how to connect with people both online and in person, being able to build a community around your passion for beauty.

A Go-Getter

You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve amazing results through your team.

A Brand Ambassador

You're a true believer in the Valentino mission and values. You're passionate about our iconic brand and can't wait to represent them.

What you will be doing

People Management and Development Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them into the world of Valentino and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.

Performance Monitoring and Feedback

Provide regular and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.

Performance Management

Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.

Talent Acquisition

Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.

Employee Relations

Address and resolve HR issues within the team, ensuring a positive and productive work environment.

Elevating Customer Experience Embodying Brand Excellence

Act as a Valentino brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.

Product Expertise and Storytelling

Confidently demonstrate products, immerse customers into Valentino’s history, and offer tailored product knowledge, tips, and techniques to meet customer needs.

Deliver the Valentino Service Experience

Ensure that the team are delivering the Valentino service model, delivering exceptional customer service to all.

Driving Retail Performance Exceeding Sales Targets

Develop and execute strategic plans to achieve and surpass retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.

Creating Engaging Events

Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for Valentino.

Driving Innovation and New Business

Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.

Cultivating Client Loyalty

Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.

Operational Excellence Teamwork and Training

Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.

Administrative Responsibilities

Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms ( Tamigo /One Retail).

Maintaining Counter Standards

Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment. Support and Development – Invest in Your Future with L'Oréal Luxe We're committed to your growth and development. Here's how we'll support you every step of the way: Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture.

From day one, you'll become an integral part of the L’oreal Luxe community.

Continuous Learning

Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.

Immersive Brand Experience

Connect with the wider Be Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.

Exclusive Product Previews

Get hands-on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.

On-Demand Learning Resources

Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.

Career Growth Opportunities

Collaborate with your Area Manager, and Education team to chart your career path and unlock your full potential within L'Oréal Luxe. Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being: Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.

Exclusive Product Perks

Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.

Generous Time Off

Recharge and refresh with 30 days of holiday, inclusive of bank holidays.

Health and Wellness Benefits

Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.

Referral Bonus Program

Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.

Sustainability Initiatives

Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.

When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal. #EVB

Qualifications

Any level of education