IT O+O & Data Domain Lead (South Africa & Kenya)

Job description

Job Title

IT O+O & Data Domain Lead (South Africa & Kenya)

Location

Woodmead, Johannesburg (Coverage: South Africa & Kenya)

Reporting Line

CIO South Africa Role Mission We are seeking a hands-on, strategic 'doer' to bridge the gap between global IT standards and local operational excellence. This role acts as the technical anchor for our physical (Offline) and digital (Online) retail ecosystems, ensuring seamless integration, data integrity, and local innovation across South Africa and Kenya.

Key Responsibilities

Global-Local Liaison: Align local operations with European IT architecture and governance. Translate global strategies into successful, compliant local market deployments.

O+O & E-Commerce Operations

Lead the daily technical run of e-commerce platforms, troubleshoot integration lags, and optimize order processing. Oversee local O+O tool maintenance and budget-conscious technology adoption.

Data & System Troubleshooting

Serve as the technical detective. Utilize SQL and API diagnostics to resolve cross-system data discrepancies and integration failures.

AI Implementation & Enablement

Champion local AI adoption. Prototype AI-driven solutions, support internal tools (e.g., L'OréalGPT), and empower business teams to leverage AI for workflow automation.

Beauty Tech Deployment

Manage the end-to-end lifecycle of physical Beauty Tech devices and digital AR/VTO integrations, ensuring seamless retail performance and user adoption.

Process Innovation

Identify manual bottlenecks and build Low-Code/No-Code prototypes (Power Platform) to automate tasks. Champion these through the official Demand Management (DMND) process.

Stakeholder Partnership

Act as the technical business analyst for all divisions (Luxe, LDB, PPD, CPD). Maintain on-the-ground operational visibility to identify and resolve issues proactively.

Required Skills & Experience

Education: Bachelor’s degree in IT, Computer Science, or a related field.

Technical Proficiency

Data/API: SQL querying and diagnostic understanding of API integrations (no coding required). GCP/BigQuery experience is a plus.

Platforms

Hands-on experience with E-commerce engines (e.g., Salesforce Commerce Cloud, Shopify) and Low-Code/No-Code automation (Power Apps/Automate).

AI/Innovation

Practical experience with Generative AI, prompt engineering, and LLM-based tools.

Experience

Proven 5 - 10 year ability to manage IT governance, security compliance, and vendor/device maintenance.

Core Competencies

High emotional intelligence, proactive problem-solving, and the ability to serve as a high-level 'bridge' between global architectural teams and local business units.