Business Development Center Agent (BDC Agent)

Job description

Dealership

L0393 Mazda of Wesley Chapel BDC Agent / Business Development Center Agent Mazda of Wesley Chapel At Mazda of Wesley Chapel , the customer experience starts long before someone walks through our doors. We’re looking for an energetic, customer-focused BDC Agent to help connect customers with our sales team, schedule appointments, and create a professional and welcoming first impression of our dealership. This is a great opportunity for someone with strong communication skills, phone experience, and a customer-first mindset.

Experience in automotive is helpful, but backgrounds in customer service, call centers, appointment setting, account management, hospitality, or sales support can translate well into this role.

What You'll Do

Respond to inbound sales inquiries and follow up with internet leads in a professional and timely manner. Make outbound calls, texts, and emails to connect with prospective customers. Schedule and confirm appointments for customers interested in purchasing a vehicle. Build rapport and provide a positive, helpful experience throughout the customer's initial interaction with the dealership. Maintain accurate customer information and activity in our CRM.

Partner with the sales team to maximize appointment show rates and customer satisfaction.

What You'll Bring

Previous BDC, call center, customer service, appointment-setting, account management, sales support, or phone experience preferred. Excellent verbal and written communication skills. Confidence making outbound calls and managing a high volume of customer interactions. Strong organization, follow-up, and attention to detail. Basic computer proficiency and the ability to learn dealership software and CRM systems. A positive, professional attitude and genuine interest in helping customers.

We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.