Parts Advisor

Job description

Dealership

L0857 Hyundai of Covington Pike Hyundai of Covington Pike Hiring: Parts Advisor Why Join Hyundai of Covington Pike as a Parts Advisor? Join a dealership that values teamwork, growth, and exceptional customer service. At Hyundai of Covington Pike , you'll play a key role in keeping our service department running efficiently while helping customers and technicians get the parts they need. This is an opportunity to build a rewarding career in a fast-paced environment where your contributions are recognized, your skills are developed, and your success directly impacts the dealership's performance.

If you're detail-oriented, customer-focused, and looking for a team that supports your professional growth, we'd love to meet you.

Be part of a dealership where you can:

• Build a long-term career with opportunities for advancement
• Work alongside experienced automotive professionals
• Develop your parts and inventory management expertise
• Make a direct impact on customer satisfaction and service department success Join a team that values collaboration, accountability, and continuous improvement Start your next chapter with Hyundai of Covington Pike and help keep our customers on the road with confidence. 🚗🔧 What You'll Do
• Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.

Communicate effectively with customers and vendors via phone, in-person or email. Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process. Maintain clean and professional appearance of counter, work area and stockroom. Interact with Service Team to coordinate parts for vehicle repair and service.

Order parts from suppliers based on service department and customer requests. Create accurate invoices in ADP. Receive, unpack and store parts in appropriate storage areas so they are readily available when needed. Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records. Specifies parts accurately. Takes inventory, maintains records of goods received and keeps perpetual inventory controls.

Receive payment or obtain credit authorization Process core returns, parts warranties and parts returns as necessary.

What You'll Bring

• Knowledge of automotive parts, accessories, and vehicle systems
• Identify, source, and recommend the correct parts Comfort using computer systems, catalogs, and inventory software Previous parts department, automotive, or dealership experience Acceptable driving record and a valid driver's license in your state of residence Total Rewards We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision
• Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.