Executive / Senior Executive, Operations

Job description

As part of our Operations team, you will play a key role in ensuring the smooth running of our shopping malls and supporting an exceptional experience for tenants, shoppers and stakeholders. We are hiring for multiple positions. Depending on your experience and strengths, you may be considered for one of the following portfolios: Safety, Security & Car Park Operations Soft Services & Tenant Fit-Out Coordination Operations Administration & Centre Management Support

Key Responsibilities

Depending on the portfolio assigned, you may be involved in: Managing daily mall operations and ensuring compliance with operational, safety and regulatory requirements. Coordinating service providers and contractors to maintain service quality and operational excellence. Managing tenant enquiries, service requests and operational matters. Supporting procurement and Invitation to Quote (ITQ) processes, including tender administration, contract management and vendor performance reviews.

Conducting inspections, audits and site checks to ensure compliance with company standards and regulatory requirements. Coordinating tenant fit-out, renovation and reinstatement works and ensuring compliance with mall guidelines. Supporting safety, security, emergency preparedness and car park operations. Overseeing housekeeping, landscaping, pest control, waste management and sustainability initiatives. Managing purchase orders, invoices, budgets and vendor payments.

Preparing operational reports, presentations and documentation. Providing administrative support to the Operations team and Centre Management Office.

Requirements

Diploma or Degree in Facilities Management, Property Management, Business Administration, Environmental Science or a related discipline. Minimum 2 to 5 years of relevant experience, depending on the position level. Experience in shopping mall operations, property management, facilities management, fit-out coordination, vendor management or operations administration will be an advantage. Experience in managing service providers and procurement / ITQ processes is preferred.

Good knowledge of Microsoft Office applications, including Word, Excel, PowerPoint and Outlook. Strong organisational, administrative and stakeholder management skills. Excellent communication and interpersonal skills. Able to work independently in a fast-paced environment while managing multiple priorities.

Preferred Qualifications

Candidates with any of the following will have an added advantage: Environmental Control Officer (Specified Premises) certification. Senior Fire Safety Manager certification. Relevant WSQ certifications. Experience in tenant fit-out and renovation management. Experience in safety, security or car park operations.

What We Are Looking For

Customer-focused and service-oriented. Proactive with strong problem-solving abilities. Meticulous, organised and results-driven. Comfortable working on-site and conducting operational inspections. A collaborative team player with a passion for mall and facilities operations. We welcome applications from candidates with varying levels of experience. Depending on the candidate's experience, skills, and overall suitability, the successful applicant may be appointed at either the Executive or Senior Executive level.

Specific areas of responsibility will be assigned based on business needs and the successful candidate's experience, expertise, and interests. We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our Privacy Policy Statement for recruitment purpose only. A copy of the Statement is available on our website (LAML.com). Applicants who do not hear from us within 6 months may consider their applications unsuccessful.