Order Management & Sales Support

Job description

You’ll act as the regional lead for a major strategic transformation project, helping drive process improvements and operational excellence across Québec and Atlantic Canada A big part of the role is analyzing order trends, performance metrics, and customer feedback to identify opportunities to improve efficiency and service You’ll oversee the

Order Management Center for the region and help ensure our order management processes run smoothly and consistently You’ll work closely with sales, customer service, and logistics teams to streamline workflows and improve the overall customer experience You’ll be the go-to person for digital transformation initiatives, helping the business adopt and optimize new tools and technologies

You’ll lead the implementation and continuous improvement of tools like OrderGPT, EmailGPT, eCommerce solutions, and other digital platforms You’ll help standardize ordering and sales support processes across Canada while driving ongoing improvements in dispute resolution and customer support As changes are introduced, you’ll guide teams through the transition by providing training, coaching, documentation, and change management support