Visitor Experience Agent, Attractions

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Provide excellent Visitor Experience and ensuring the smooth running of the daily operations at MBS Attractions (Museum, SkyPark, Sampan Rides and Digital Light Canvas). Engage visitors in a positive and professional manner while proactively promoting the various Attractions. Proactively working in (but not exclusive to) the main admissions and all public areas of the various Attractions as deployed. Assist visitors with enquiries and where applicable directing them to the appropriate source of information.

Provide guidance to all casual staff in visitor engagement and operations. Adhere to all Standard Operating Procedures (SOP) and Service Quality Review Standards (SQR) of the Attractions. To be equipped with good product knowledge of all offerings available to visitors. When deployed at the museum, ensure that artifacts are safeguarded. To maintain a high standard of cleanliness at all workstations, whilst complying with all health and safety standards.

Project a professional presence, both verbally and in appearance, at all times. Perform shift duties responsibly and is accountable to the Assistant Manager/Manager for the smooth running of the day-to-day shift operations and any other duties assigned.

Job Requirements

Education & Certification Diploma in Tourism / Hospitality or equivalent is preferred or a Certificate in Hospitality Operations from a recognized institution.

Experience

Prior experience in the hospitality and tourism industry will be an advantage.

Competencies

Excellent guest relations and communication skills. Keen to work in the Attractions industry, with a passion for learning and people engagement. Motivated with high energy, and able to appreciate a dynamic, fast-paced environment. Able to apply good judgment and discretion while maintaining a calm demeanor in high volume or stressful situations. Enjoy working with people of all ages. Well-groomed and professional disposition.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.