Road Logistics Cross Border Manager (City Zone Express)

Job description

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ How you create impact Leadership & Business Development Drive new business acquisition through active hunting, sales engagement, and expanding the customer network across regions.

Team development

Foster a productive, collaborative team culture and working environment. Provide training, support and mentorship to team member to ensure workflow continuity.

Customer Experience & Service Quality Stakeholder Management

Serve as the primary liaison between drivers, internal teams, subcontractors, and customers to ensure smooth, professional communication.

KPI Delivery

Monitor KPIs to ensure service levels meet or exceed contractual agreements.

SOP Governance

Author, review, and update working instructions and customer SOPs.

Structured Complaint Handling

Resolve complaints using a structured approach (record, report, resolve). Translate customer feedback into corrective action plans for drivers, teams, and suppliers. Timely update relevant market information. Maintain good relationship with customers as well as subcontractors. Ensure delivery of performance KPIs in accordance with the defined criteria (customer KPI, internal KPI & Goal KPI).

Operational Efficiency & Financial Accuracy Operational Discipline

ensure all activities are conducted in strict accordance with established work instructions and financial policies. Manage, review operational policies, standards, procedures including integrating / implementing automation, technology / systems. Financial Integrity and Systems management.

Process Optimization

execute and optimize daily operational activities. Identify opportunities to integrate automation and technology.

Fleet Operations

Support coordination across cross-border operations and key stakeholders. Gain exposure to fleet and driver management, including compliance and performance monitoring. What we would like you to bring Bachelor’s degree in Logistics, Supply Chain or related fields. About 5 years of relevant experience in cross-border transportation and have basic knowledge of transit customs clearance across multiple countries. Experience in Sales, Business Development, Hunting.

Hands-on experience in fleet and driver operations is a strong advantage. Good understanding of operational workflows, compliance and basic financial principles. Proven ability to work with and manage multiple stakeholders (internal & external). Good problem-solving skills with a proactive and result-oriented mindset. Basic data analysis and risk management awareness. Able to work under pressure with strong time management and communication skills.

Demonstrated ability to support and guide team members. Good command of English. What's in it for you At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers.

Here’s what you can look forward to: Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.

People-Centric Culture

Join a team where your voice matters and people genuinely care.

Learning & Development

Grow with us—personally and professionally—through world-class training and career pathways.

Innovation & Sustainability

Be part of a future-focused company driving real change in logistics and the planet.

Rewards & Recognition

Get rewarded for your passion, performance, and potential.

Stability with Agility

Enjoy the best of both worlds—a trusted global brand with a startup spirit. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.

Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.