Quality Assurance Specialist (Pharmaceutical Logistics)

Job description

It's more than a job In pharmaceutical logistics, quality is more than a process. It is a responsibility. From the moment goods arrive at our warehouse to the point they leave for delivery, every check, record and decision matters. As a Contract Logistics Quality Specialist (Pharma Tech), you will play a key role in maintaining quality standards across our pharmaceutical warehousing operations. You will conduct inspections, investigate discrepancies, manage quality documentation and work closely with operational teams to ensure processes meet customer expectations, regulatory requirements and internal standards.

Responsibilities

Conduct quality inspections, controls and verifications for incoming and outgoing goods, ensuring compliance with established standards and customer requirements. Review warehouse processes, SOPs and work instructions to identify errors, verify process adherence and maintain consistent quality standards. Investigate internal and external quality issues, including customer complaints, discrepancies and non-conformances, using root cause analysis.

Recommend and implement corrective and preventative actions to address recurring issues and strengthen quality performance. Create, maintain and control quality documentation and records in accordance with applicable ISO standards and internal procedures. Use co-packing software and relevant systems to maintain accurate quality data, monitor performance and support process improvements. Prepare, analyse and present quality control reports, highlighting trends, risks, recurring errors and improvement opportunities.

Conduct audits and compliance checks to identify operational risks and ensure adherence to applicable regulatory, safety and quality requirements. Support compliance with hazardous materials management, emergency procedures and relevant local legal requirements. Train and guide warehouse employees on quality processes, SOPs, work instructions and applicable regulatory requirements. Collaborate with warehouse operations, customers and other stakeholders to resolve quality issues and improve service delivery.

Contribute to continuous improvement initiatives that strengthen product integrity, operational efficiency and customer satisfaction.

Requirements

Experience in quality assurance, quality control or compliance within warehousing, logistics, pharmaceutical, healthcare or another regulated environment. Understanding of quality management systems, SOPs, work instructions and document control. Experience conducting inspections, audits, investigations and root cause analysis. Ability to identify process gaps, recommend corrective actions and follow through on implementation.

Strong analytical skills, with the ability to interpret quality data, identify trends and prepare clear reports. Familiarity with ISO standards and quality documentation requirements. Good communication and stakeholder management skills, with the confidence to engage operational teams and customers. Strong attention to detail and a structured approach to maintaining accurate records and ensuring compliance. Comfortable using relevant systems and software for quality reporting, data management and operational processes.

Experience in pharmaceutical or healthcare logistics, GDP requirements or other regulated supply chain environments would be advantageous. Who we are At Kuehne+Nagel, you will be part of a global logistics organisation where quality, customer excellence and continuous improvement are central to how we work. You will have the opportunity to contribute to a specialised pharmaceutical logistics environment, work closely with cross-functional teams and help strengthen the standards that protect product integrity and customer trust.

If you are passionate about quality, enjoy solving problems and take pride in getting the details right, we would love to hear from you