Analyst-I, Invoice Support

Job description

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• Manage purchase invoices and third-party invoices within agreed turnaround timelines, with strong focus on accuracy and control
• Track invoice status from receipt through closure, including processing, follow-up, resolution of discrepancies, and payment visibility
• Review and manage Statement of Account SOA positions, ageing, open items, and pending follow-ups to ensure stronger control and timely action
• Act as a primary point of contact for vendors and internal stakeholders on invoice status, payment updates, discrepancies, and issue resolution
• Coordinate with cross-functional stakeholders to resolve invoice blocks, documentation gaps, system issues, and approval-related delays
• Monitor critical operational metrics and KPIs, identify gaps, perform root cause analysis, and support corrective actions
• Maintain clear and timely operational visibility through accurate status tracking, follow-up discipline, and stakeholder communication
• Prioritize urgent, overdue-risk, and escalation-sensitive items to ensure continuity and reduce service impact
• Support process standardization, documentation updates, and continuous improvement initiatives across invoice support activities
• Identify opportunities to simplify workflows, improve controls, and strengthen operational efficiency through process improvements and system usage
• Support knowledge sharing, cross-training, and backup readiness to improve team capability and continuity 4-6 years of experience in invoice processing, logistics operations, or supply chain support roles
• Strong working knowledge of SAP and proficiency in Excel Working knowledge of SRM and Ariba; exposure to Excel Macro or automation-related tools will be an added advantage
• Strong ownership mindset with high attention to detail and follow-through
• Ability to manage multiple stakeholders, priorities, and operational issues in a structured way Good analytical and problem-solving skills, including the ability to identify gaps and support root cause analysis
• Strong written and verbal communication skills in English Customer-centric, action-oriented, and comfortable working in a fast-paced operations environment