Business Analyst - Service & Quality (Undergraduate Placement Year 2027-28)

Job description

The Business Analyst will manage and lead research projects and competitor studies to help Kia UK stay ahead of the market, and will produce and distribute weekly and monthly activity and performance reports for the departments, with autonomy to develop and enhance reporting for greater clarity, insight and forecasting. The role includes carrying out in-depth monthly analysis of warranty claims, monitoring dealer activity and performance, and identifying trends and focus areas.

It also provides administrative support for warranty audit activity, produces monthly invoicing files for service programmes, assists the Quality team with new model service data, and gives general support to the Service & Quality and field teams.