Service Engineer

Job description

"- The Service Engineering group works as part of Kia North America Product Quality to represent the voice of the North American customer in the identification of vehicle quality concerns and development of countermeasures for Kia America’s vast dealership network. This team collaborates with various engineering groups in North America and/or Korea to turn this goal into reality. - The Service Engineer has strong influence over customer perception of Kia vehicle quality.

This role will be relied upon to quickly identify emerging issues in the North American market, initiate investigations to resolve such issues and provide resolution to address vehicle production and/or vehicles in the field. To support this, a strong foundation in Quality disciplines along with the ability to make thorough and accurate assessments with minimal supervision is required for success. - On a day-to-day basis, the Service Engineer investigates vehicle quality concerns, analyzes field and warranty data, coordinates cross-functional investigations, validates corrective actions, and communicates findings to internal and external stakeholders."