Sr. Dealer Experience Manager

Job description

"This role leads dealer experience programs and initiatives, with responsibility for the design, development, implementation, communication, and ongoing management of a structured and impactful dealer evaluation program for KDEP (Kia Dealer Excellence Program) within the KUS market. The objective is to measure, strengthen, and reward the dealer network through clearly defined, actionable KPIs. This position requires leveraging cross-functional input from local teams, strategic direction from Kia North America and Kia HQ, and deep automotive industry expertise to develop a relevant, data-driven evaluation framework.

The initiatives and programs are intended to drive dealer performance improvements aligned with KUS sales and service objectives while elevating the overall customer experience. The role supports the National Manager, Customer Satisfaction in three key areas: Dealer Experience Metrics & Measurement (Sales & Service) Dealer Evaluation Development & Implementation Customer Experience Strategies and Focus These efforts are expected to improve dealer sales and service operations as well as the financial performance of both KUS and its dealer network.

Success will be measured by the effective rollout and execution of dealer experience and evaluation programs; long-term success will be defined by improvements in both internal and external customer satisfaction and experience metrics."