Client Service Account Manager - Associate

Job description

Job description Are you experienced in client service and have a can-do attitude? Then you found the right position for you! As a Client Service Account Manager Associate within J.P. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions Becomes the Clients’ trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g.

Sales, Operations, Product, WSS)

• Identifies and escalate potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications) Required qualifications, capabilities, and skills
• Excellent verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner Dual-ability to work effectively as both a team player and alone Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems Client service and portfolio management experience Preferred qualifications, capabilities, and skills
• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have Additional Languages are helpful for this role but not required