Supervisor – Business Process Operations

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Supervisor

Business Process Operations Project Location

• Tamil Nadu, India Employment Type: 12-18 months contract Experience: Minimum 6 Years of Relevant Experience. Should be able to speak and write in Tamil Qualification: Science or Commerce Graduate Preferred Notice Period: Mandatory
• Less than 30 days, immediate joiners preferred Iron Mountain is seeking an experienced and results-driven Supervisor
• Business Process Operations to join our Global Digital Solutions (GDS) team.

In this role, you will be responsible for managing end-to-end scanning and digitization operations for a high-volume, time-sensitive project in Tamil Nadu, leading an operations workforce of at least 50 personnel while driving production performance, quality standards, and strict adherence to document custody and information security protocols.

You will join a dynamic Global Digital Solutions team dedicated to delivering high-volume document management, process optimization, and digital transformation solutions to our key customer accounts.

What You’ll Do

In this role, you will: Responsibility 1: Manage day-to-day scanning, document preparation, indexing, and image processing workflows to meet daily, weekly, and shift-wise production volume targets.

Responsibility 2

Collaborate with project management, quality assurance, information technology support, human resources, and client representatives to ensure uninterrupted operations and seamless service delivery.

Responsibility 3

Ensure compliance with organizational standards, approved Standard Operating Procedures (SOPs) , contractual Service Level Agreements (SLAs) , and confidentiality policies.

What You’ll Bring

The ideal candidate will have: 6+ years of professional experience in operations management, business process services, or high-volume scanning and digitization environments, with demonstrable experience leading a team of at least 50 personnel. Strong knowledge of digitization workflows, Management Information Systems (MIS) dashboards, Microsoft Excel analysis, Optical Character Recognition (OCR) tools, and quality control methodologies.

Proven ability in workforce planning, productivity tracking, root cause analysis, and Turnaround Time (TAT) optimization in fast-paced, target-driven environments. Science or Commerce Graduate degree preferred; fluent communication skills in Tamil (spoken, read, and written) and a notice period of less than 30 days are mandatory.

Category

Operations Group