Senior Manager, Operations

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking an experienced and commercially astute Senior Operations Manager to join our Global Digital Solutions (GDS) team. In this role, you will be responsible for providing strategic and operational leadership for a large-scale, high-volume scanning and digitization project, taking end-to-end accountability for operational performance, financial outcomes, Public Sector Undertaking (PSU) customer satisfaction, and leading a workforce of over 400 team members.

You will join a dynamic, cross-functional team dedicated to delivering scalable digital transformation solutions and driving sustainable revenue growth across key regional engagements.

What You’ll Do

In this role, you will: Strategic Operations & Delivery: Lead end-to-end operational delivery, throughput, quality governance, and workflow optimization for high-volume digitization projects while meeting aggressive Service Level Agreements (SLAs) and demanding Turnaround Times (TAT).

P&L & Business Leadership

Manage an annual business portfolio of USD 20 million or more, taking full ownership of profit and loss (P&L), gross profit targets, operating expenditure, EBITDA contribution, and revenue expansion.

Stakeholder & Workforce Engagement

Direct a multi-layered workforce of 400+ employees and partner closely with senior Public Sector Undertaking (PSU) customer leadership to manage governance, project milestones, complex escalations, and commercial alignments.

What You’ll Bring

The ideal candidate will have: Experience: Minimum 15+ years of relevant experience in large-scale, high-volume operations management, document digitization, or information management services.

Scale & Financial Mastery

Proven track record of managing USD 20M+ P&L portfolios and leading large workforces of 400+ personnel using structured productivity and Key Performance Indicator (KPI) frameworks.

Technical & Domain Expertise

Strong knowledge of end-to-end document scanning workflows, indexing, enterprise content systems, optical character recognition (OCR), quality governance, and Root Cause Analysis / Corrective and Preventive Action (RCA / CAPA) methodologies.

Education & Requirements

Master of Business Administration (MBA) in Operations Management required; Bachelor of Technology (B.Tech) in Computer Science or Information Technology strongly preferred. Mandatory notice period of less than 60 days (immediate/quick joiners preferred) .

Category

Operations Group