IT Technician

Job description

Primary Function of Position

The IT Manufacturing Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications.

Roles and Responsibilities

Respond to requests for IT assistance directly from corporate and mfg users and escalate the complex issues to Tier II or Tier III support. Be willing to work flexible hours on occasions when necessary. Document and maintain processes, best practices, knowledge base and training materials. Manage or participate in various assigned projects as needed. Ensure company and departmental goals as defined by management are met completely and on time.

Communicate with management to provide timely reporting of issues, status, and resolutions. Support Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion. Ensure high availability, reliability, and optimal performance of technology systems and services Install software, troubleshoot issues. Conduct regular inventory counts to ensure accuracy and compliance with processes Must be able to work independently and self-directed, as well as, within a team, following directions and have the ability to prioritize the IT related issues.

Qualifications

Skill and Job Requirements

Highschool degree or equivalent work experience is required At least

• 2 years experience supporting a Windows operating system computing environment
• Must be available to work a 12-hour night shift
• Strong knowledge of Microsoft desktop operating systems.

Working knowledge of Active Directory services and various business applications desiere. Experience working in a shipping or manufacturing environment is a plus Working knowledge with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, are a plus Weekend and non-business hours support required as needed Relevant certifications such as various MCITP, CompTIA and ITIL are desired Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written Should be flexible and able to complete projects outside normal daily duties as needed Intermediate English proficiency