Sr Sales Operations Analyst

Job description

Primary Function of Position The Sr. Sales Operations Analyst partners with Taiwan Commercial leadership and cross-functional teams to drive business performance through data-driven insights, effective planning, and operational excellence. This role supports key Sales Operations activities including business analytics, performance management, territory and quota planning, customer targeting, and sales incentive programs.

The Analyst translates complex data into actionable insights and develops analytical solutions that enable informed commercial decision-making. Roles & Responsibilities Serve as an analytical business partner to Commercial leadership, providing insights and recommendations to support strategic and operational decisions. Analyze business performance, market trends, and growth opportunities to identify key performance drivers and areas for action.

Develop and maintain dashboards, analytical models, and reporting tools to support performance management and business planning. Support core Sales Operations processes, including territory and quota planning, performance tracking, customer targeting and segmentation, and sales incentive programs. Collaborate with FP&A to conduct long-term business planning, forecasting, business reviews, and strategic commercial initiatives through data analysis and scenario modeling.

Partner with cross-functional and global teams to drive alignment and execution of key commercial initiatives. Improve data quality and operational efficiency through process standardization, automation, and the adoption of new analytical technologies.

Qualifications

Required Skills and Experience

Bachelor’s degree in Business, Finance, Economics, Statistics, Data Analytics, or a related field. Minimum over 5 years of relevant experience in Sales Operations, Business Analytics, Commercial Operations, or a similar analytical role. Strong analytical, critical-thinking, and problem-solving skills, with the ability to translate complex data into business insights. Strong business acumen, intellectual curiosity, and the ability to navigate ambiguity.

Self-motivated and resourceful, with a proactive approach to problem-solving and knowledge sharing. Strong attention to detail and commitment to data accuracy. Ability to work independently, manage multiple priorities, and collaborate effectively across functions. Strong stakeholder management, communication, and presentation skills, with the ability to clearly articulate insights and recommendations. Advanced proficiency in Excel; experience with SQL and Tableau is highly preferred.

Experience with Salesforce or other CRM systems is preferred. Fluent in Mandarin and English, with strong written and verbal communication skills.