Professional Education Manager

Job description

Primary Function of Position The

Professional Education

Manager will report directly to the Customer Training Manager, or equivalent and above, within their respective region. This training professional will collaborate cross-functionally with sales, marketing, and engineering to deliver high impact training for da Vinci® surgeons from a variety of surgical specialties. The

Manager will be actively involved in the continuous improvement and development of customer training programs.

Essential Job Duties

• Lead one or more clinical verticals to develop surgeon-led training programs for surgeons and staff
• Identify high volume users and opinion leaders who have the potential to host courses as a Teacher KOL Vet and onboard Teacher KOLs based on capacity, personality, and willingness to be coached
• Provide feedback to existing Teacher KOLs on delivery, presentation, and lab execution
• Participate in discussions with marketing counterparts on Teacher KOL selection, society partnership, forecasting and course planning
• Work with commercial counterparts to create strategy and drive adoption within assigned verticals
• Ensure that courses are utilized effectively in order to support training and sales strategies
• Create and revise course agendas and obtain regulatory approval
• Work with their next-level manager to use data in order to forecast appropriate course mixes within assigned clinical verticals
• Work with Customer Training
• Support and Customer Training Managers to coordinate events in labs nationwide in alignment with forecasts
• Attend surgical society events to build relationships with Key Opinion Leaders, high-volume surgeons, and administrators Aid in development and evaluation of alternate training modalities as necessary
• Liaise with other medical device companies to provide enhanced support and material for Intuitive Surgeon-Led courses
• Conduct technology training programs for surgical teams, residents and fellows at designated training centers and remote centers as needed
• Work with Customer Training team in a creative, dependable, and flexible manner to improve existing training programs
• Create and run reports on Salesforce.com and Tableau to identify trends and opportunities within assigned clinical vertical Provide 4 or more Technical Trainings per quarter, if needed
• Provide occasional support of the da Vinci® System in a hospital operating room

Qualifications

Required Skills and Experience

• 6+ years of experience including
• 3+ years of Training / Professional Education experience
• Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education High capacity and excellent problem-solving skills
• Solid organizational skills and ability to operate independently Professional work ethic
• Excellent oral and written communication skills
• Strong interpersonal skills
• Ability to travel up to 50%

Preferred Skills and Experience

Medical-device experience preferred Knowledge of adult learning principles preferred