Service Engineer - Compressor

Job description

Position Summary

This is a full-time, on-site role for Service Engineer – Compressor based in Hanoi, Vietnam. The Service Engineer is responsible for after-sales service execution, including installation, commissioning, maintenance, and troubleshooting of compressor systems to ensure reliability, performance, and customer satisfaction. KPIs Equipment uptime and reliability Response time and service quality Customer satisfaction Service revenue contribution (parts, contracts, upgrades)

Responsibilities

Installation & Commissioning:

• Perform installation and start-up of compressor systems and related equipment
• Ensure proper system setup, alignment, and operational readiness
• Conduct system testing and commissioning to meet performance requirements

Maintenance & Troubleshooting

• Perform preventive maintenance and inspections
• Diagnose faults and carry out repair activities
• Troubleshoot mechanical, electrical, and control issues Minimize customer downtime and ensure system reliability

Customer Support & Training

• Provide on-site technical support and guidance
• Train customers on operation and maintenance procedures
• Respond to service calls and emergency breakdowns

Service Business Development

• Identify opportunities for: Spare parts, Service contracts, System upgrades and retrofits
• Recommend solutions to improve system efficiency and performance

Documentation & Reporting

• Complete service reports and maintenance records
• Provide feedback on recurring issues and product performance
• Ensure compliance with safety and company standards Other responsibilities: as assigned or required.

Key requirements

Bachelor’s degree in Mechanical / Electrical / Mechatronics Engineering 1–5 years’ experience in compressor or industrial equipment service Strong hands-on troubleshooting and repair skills Knowledge of compressor operation, maintenance