Process Delivery Specialist_RT_Conversion

Job description

Introduction

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact.

IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities

As a Process Delivery Specialist: Lead to Cash, you will manage the entire customer journey, from lead generation to cash collection, requiring a deep understanding of various departments and systems involved in the process. You will drive efficiency and ensure seamless integration of processes across the organization, ultimately contributing to increased revenue and customer satisfaction.

Your primary responsibilities will include:

Manage Complex Transactions

• Handle complex transactions, ensuring accuracy and efficiency in processing customer orders and payments.

Deliver Sales and Pricing Support

• Provide support for sales and pricing activities, collaborating with relevant teams to ensure alignment and effective revenue management.

Ensure Customer Service Excellence

• Deliver high-quality customer service, addressing customer inquiries and concerns in a timely and professional manner.

Coordinate Project Management

• Assist in managing projects related to process delivery, ensuring timely completion and meeting customer expectations.

Optimize Revenue Management

• Analyze and optimize revenue management processes, identifying opportunities for improvement and implementing changes to increase revenue and customer satisfaction. Required technical and professional expertise

Exposure to Customer Journey Management

• Familiarity with managing the entire customer journey, from lead generation to cash collection, including understanding various departments and systems involved in the process.

Experience

• Working with Multiple Departments: Exposure to collaborating with departments such as Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain to drive efficiency and ensure seamless integration of processes.

Transaction Management

• Experience working with complex transactions, including processing customer orders and payments, ensuring accuracy and efficiency.

Sales and Pricing Support

• Exposure to supporting sales and pricing activities, collaborating with relevant teams to ensure alignment and effective revenue management.

Basic Understanding of Revenue Management

• Familiarity with analyzing and optimizing revenue management processes to identify opportunities for improvement and implement changes. Preferred technical and professional experience

Customer Journey Optimization

• Exposure to analyzing customer journeys to identify areas for improvement and optimize processes for enhanced customer satisfaction and revenue growth.

Cross-Functional Collaboration

• Experience working with multiple departments, including Marketing, Sales, and Finance, to drive efficiency and ensure seamless integration of processes.

Revenue Management Analysis

• Basic understanding of analyzing and optimizing revenue management processes to identify opportunities for improvement and implement changes. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.